Frequently Asked Questions, or FAQs
GARDEN AND HOME SERVICES LTD.
Answers to your enquiries. Please do not hesitate to contact us at any time if you require additional assistance.
1. Do you provide free shipping?
Indeed! All orders placed within the United Kingdom are eligible for free shipping. No minimum purchase amount is necessary.
2. What is the duration of delivery?
Orders are processed in one to three business days, and it usually takes another one to three days for delivery. As soon as your order ships, you will receive an email with tracking details.
3. Do you offer international shipping?
We only ship within the United Kingdom at this time. We don't ship internationally.
4. How can my order be tracked?
You will receive an email with a tracking number as soon as your order ships. Please email us at contact@homegardenservices.shop if you haven't received it after three days.
5. How do you handle returns?
Returns are accepted within ninety days of delivery. Items need to be in their original packaging, unused, and in original condition. See our Return and Refund Policy for more information.
6. When can I expect to get my money back?
Within seven business days of receiving and examining your returned item, your refund will be issued to the original payment method (such as PayPal).
7. What should I do if my item is defective or arrives damaged?
We apologise! Within seven days of delivery, please send an email to contact@homegardenservices.shop. We'll set up a replacement or refund if you provide your order number and pictures of the item.
8. Can I modify or cancel my order once I've placed it?
Yes, you have 12 hours after placing your order to change or cancel it. The order might already be in processing after this window. Get in touch with us right now at contact@homegardenservices.shop.
9. Which forms of payment are accepted?
PayPal is currently accepted for a safe and easy checkout process.
10. How do I get in touch with customer support?
We can be contacted by phone or email:
Email address: contact@homegardenservices.shop
📞 Telephone: +44 978 245 6748